This is a guide on matters related to the State Department relocation and flights via Coordination for Afghan Relocation Efforts (CARE), which is developed in Frequently Asked Questions (FAQ) format. In this guide, we address common queries and concerns about relocation and flights of CARE, aiming to provide clarity and guidance to individuals navigating the complexities of the situation. This information is based on the understanding of the "Beporsed" team from various sources and is not legal advice. This guide is updated on 5th February 2024. For legal guidance and advice, we recommend consulting official sources. The Coordination for Afghan Relocation Efforts (CARE), operating under the US Department of State, is instrumental in facilitating the evacuation of at-risk Afghans from Afghanistan to third countries. CARE primarily focuses on relocating U.S. case holders, including Special Immigrant Visa (SIV) holders, Priority-1 (P-1), Priority-2 (P-2), and Priority-3 (P-3) case holders, who face imminent risks and are eligible.
Join us as we navigate the essential questions surrounding the relocation and flights of CARE from Kabul to a third country, empowering individuals with knowledge and support on their journey to resettlement.
Which department of the American government is responsible for the transfer of Afghans now?
The US Department of State is currently overseeing the evacuation efforts for at-risk Afghans. Within the Department of State, a specialized unit called "Coordination for Afghan Relocation Efforts - CARE" has been established to streamline and coordinate the transfer process for eligible Afghans from Afghanistan and Pakistan to the United States. CARE works closely with various government agencies, international partners, and non-governmental organizations to ensure the safe and efficient relocation of individuals facing threats due to their affiliations with the United States or other vulnerable circumstances.
Additionally, the Department of Homeland Security (DHS) plays a crucial role in processing visas and conducting security screenings for Afghan evacuees before their arrival in the United States. This collaborative effort between different government entities reflects the commitment of the US government to uphold its humanitarian obligations and provide refuge to those in need during times of crisis.
What is the current process for the evacuation of Afghans at risk?
The responsibility for evacuating Afghans at risk now lies with a special unit within the US Department of State called "Coordination for Afghan Relocation Efforts - CARE." This team facilitates the transfer of eligible Afghans from Afghanistan, Pakistan, and other countries to the United States.
The CARE team does not have a specific application process for eligible individuals to contact them. However, they can be reached via email to submit documents and information, and a contact number is provided for inquiries. Once individuals are deemed eligible, their names are added to the evacuation list by the US State Department. It's important to note that only the US government has the authority to include individuals on the flight list; no other official or private organization can do so.
The US government does not disclose information about the evacuation and relocation process in advance due to security reasons. The process is carried out secretly but in coordination with the Afghan authorities and the government of Qatar to prevent information leaks. Therefore, reliable information about the evacuation process is only available through US government institutions.
How can I contact the Department of State's CARE Contact Center?
To contact the Department of State's CARE Contact Center regarding your case, you can call +18338390375. Additionally, you can send WhatsApp messages to +16789165522 (WhatsApp calling is not available). When contacting the CARE Contact Center, you will need to provide your full name, month of birth, day of birth, and last four digits of your phone number to validate your identity.
For sending documents related to your case, you should email them to CARETravelData@state.gov. It's important to note that as of June 2023, only the traveler is authorized to discuss the case with the contact center. Furthermore, the Contact Center is not trained to accept calls from attorneys or other representatives.
Feel free to reach out to the CARE Contact Center for assistance with your case, ensuring you have the necessary information and documents ready for departure.
Who is currently eligible for US government relocation via CARE?
Currently, the following categories of individuals are eligible for relocation assistance through the US government's CARE program:
- Holders of special immigration visa cases who are documentarily complete with NVC and are in interview stage (SIV Interview Ready);
- Individuals who have received a special immigration visa (SIV Issued);
- COM Approval holders, who are eligible for the evacuation program but must wait for their cases to reach the interview stage;
- Family members of Asylum case holders, eligible in the evacuation process;
- Holders of first priority (P-1), second priority (P-2), and third priority (P-3) cases who are in serious danger, and may be processed for evacuation flights with the cooperation of their respective institutions and the recognition of the US Department of State in a third country.
- Citizens of the United States of America (US Citizen - AMCIT);
- Lawful Permanent Resident (LPR) holders;
- Family members of US AMCIT; AMCIT individuals should not return to Afghanistan to expedite the relocation of their relatives;
- Family members of US LPRs; LPR individuals should not return to Afghanistan to expedite the relocation of their relatives; and
- Family members of individuals who entered the United States using a humanitarian visa (QAW Parolee family members);
How should I provide responses to the 12 questions asked by CARE in their email after my SIV case is documentarily completed?
To respond effectively to CARE's email inquiry, ensure that your answers to the following questions are accurate and comprehensive:
- Please list the SIV/KBL/IV Number for the primary applicant requesting relocation assistance? Provide your SIV case number accurately as provided by NVC for proper identification of your case.
- Are you currently staying in Afghanistan or Pakistan? Specify your location, whether you are in Afghanistan or Pakistan.
- If not, what country are you in? Specify your current location, such as Afghanistan or Pakistan.
- What city or province are you currently in? Provide the name of the city or province where you are currently residing.
- What is your preferred language? Specify your preferred language, such as English, Pashto, or Dari.
- Do you or anyone in your party have visas to another country? Respond with "Yes" if you have a visa for another country; otherwise, respond with "No."
- Do you have a spouse or any unmarried children under the age of 21 that are with you? Answer "Yes" if you have immediate family members accompanying you; otherwise, respond with "No."
- Do you intend to leave Afghanistan or Pakistan with just your eligible family members? Indicate whether you plan to depart with your eligible family members by responding with "Yes."
- What is the best local phone number to reach you? Provide your local phone number for CARE to contact you promptly.
- Do you have any medical conditions or special considerations that would affect your travel? Disclose any medical conditions or special considerations that may impact your travel by responding with "Yes" or "No."
- If you answered 'Yes' to the question above, what are the medical conditions or special considerations? Specify any medical conditions or special considerations and describe the necessary treatment efforts.
- Are any eligible family members currently without a passport? Respond with "No" if all eligible family members have passports; otherwise, respond with "Yes" if any eligible family members lack a passport.
This may be 12 questions for some and 10 for others. Ensure that your responses are clear, concise, and accurate to facilitate the relocation process effectively. Promptly providing the requested information can assist CARE in assessing your situation and making necessary arrangements for relocation if applicable.
On what basis are the U.S. case holders relocating by CARE to third countries?
The official criteria for CARE relocations are not explicitly communicated to applicants or the public. Relocation decisions are based on prioritization and various undisclosed factors known only to the NVC and State Department. However, some discernible factors influence these transfers:
- Applicants who are holders of US immigration files, such as SIV, P-1, P-2, P-3, etc.
- The date of successful completion of the "Administrative process" in the relevant US agencies and the CARE office.
- Applicants or individuals who are prioritized by the U.S. Department of State and the National Visa Center according to their internal principles for visa issuance, which have not been officially disclosed.
- High priority is typically given to individuals who have worked directly with US institutions such as the US Embassy or ISAF/NATO as translators/interpreters.
- Family reunification cases may also receive high-priority consideration.
- Applicants who have directly supported the military by working for US companies typically fall into a mid-priority category.
- Individuals who have worked for local companies as subcontractors are generally considered to be in the low-priority group.
- Referrals from well-reputed offices, companies, supervisors, and high-ranking officials, approved by the Department of State for evacuation, also play a significant role.
- Subsequently, based on the high-priority, medium-priority, and low-priority categories, the CARE team relocates applicants according to the "Priority date" of the case, which should be documented considering the relevant category.
- The coordination between the relevant consulate and NVC, document processing speed, visa availability, medical test results, camp conditions, plane capacity for passengers, resettlement opportunities in selected U.S. states, and other factors have their own impact on CARE relocation.
It's important to note that while these factors provide some insight into the basis for relocation, there may be additional considerations that influence CARE relocations and flights.
What should I do if the CARE team hasn't requested my documents, but I send them myself?
If you find yourself in a situation where the CARE team has not requested your documents, it's essential to take proactive steps to ensure your case progresses smoothly. By sending your passport and other necessary documents directly to CARE, you can assist them in expediting the process. This proactive approach aids the CARE office in uploading your essential documents into their database, streamlining your application.
It's crucial to note that while self-sending documents can facilitate the process, it does not necessarily accelerate or delay your case. The CARE team will still follow their standard procedures for processing applications. However, taking the initiative to provide your documents ensures that your information is readily available for review.
In instances where you haven't been approached by CARE, initiating contact and submitting your documents can help in documenting your case fully. This documentation is crucial for CARE to prepare for potential relocation opportunities if granted by the US government. By proactively engaging with CARE, you contribute to the efficiency of the process and demonstrate your commitment to pursuing relocation options.
What are the CARE timelines for flight schedules and being contacted for a flight?
The process of scheduling flights for individuals awaiting resettlement can vary significantly and is influenced by multiple factors. There is no set average timeline due to the complexity of considerations involved. Flight schedules are contingent upon factors such as the availability of processing resources at U.S. refugee camps, including facilities like the CAS camp in Qatar, as well as the individual circumstances of the travelers.
Several variables impact the scheduling process, including the size of the airplane, results of medical tests, outcomes of background checks, and other logistical considerations. Individuals should be prepared for an indefinite stay in Afghanistan to avoid basing life decisions solely on the possibility of imminent travel.
While there's no definitive timeline, typically, it can take anywhere from 3 to 15 months from the initial contact by CARE to the actual flight. Subsequently, from the second contact by CARE to flight departure, the timeframe ranges from 15 to 90 days. However, it's important to note that these estimates are approximate and subject to change based on various factors. Individuals awaiting resettlement should maintain flexibility and readiness while staying informed about their travel status.
Why does the CARE relocation process take so long?
The relocation process for various US immigration cases, including SIV, P-1, P-2 and P-3 cases, involves navigating through multiple federal administrative and security agencies, including the CIA, FBI, Department of Homeland Security, Department of Defense (DoD), and others, each with its own systems and procedures. This complexity often contributes to delays in the process. The US government acknowledges these challenges and is actively working on streamlining procedures to address them.
Efforts are underway to ensure that reviewing agencies accurately and efficiently process cases, reducing unnecessary delays. Streamlining procedures, improving coordination among agencies, and implementing technology-driven solutions are among the strategies aimed at expediting the relocation process.
Additionally, the thorough vetting process inherent in immigration cases, particularly those involving sensitive security considerations, contributes to the time-consuming nature of the relocation process. Each case requires meticulous review to verify the accuracy and completeness of information, ensuring adherence to stringent security protocols.
What does it mean if I recently received U.S. Tie and DS-5535 forms from CARE/IOM?
Receiving the U.S. Tie and DS-5535 forms from CARE/IOM signifies the active processing of your case by the U.S. State Department for relocation to a third country. The DS-5535 form is intended to streamline the administrative process by collecting additional information, supplementing the details provided in the DS-260 form. By completing this form preemptively, should the Consular request it post-interview, you'll have already fulfilled this requirement, potentially expediting the overall processing time.
The U.S. Tie form serves to inform the International Organization for Migration (IOM) of your intended destination state within the United States. This facilitates coordination with relevant agencies and authorities in that state, ensuring preparations are made for your arrival.
It's important to understand that receiving these forms does not guarantee an immediate relocation; rather, it places you on a list for potential transfer to a third country. While some individuals may be relocated within 2-3 months after completing these forms, each case is unique, and timelines vary. Therefore, it's advisable not to compare your situation with others, as factors influencing relocation differ case by case.
Why did I not receive the U.S Tie and DS-5535 forms while others have already received them?
If you have not received the U.S. Tie and DS-5535 forms, it indicates that CARE is not currently processing your relocation to a third country. This typically means that the State Department has not directed CARE to relocate you at this time. CARE initiates relocation for individuals referred by the State Department, contacting them to fill out the U.S. Tie and DS-5535 forms.
There have been notable improvements in the State Department's procedures, aiming for efficiency and effectiveness. Typically, individuals who have been waiting for an interview for a few months up to a year are prioritized for relocation and asked to fill out these forms. These cases are considered the most trustworthy and have undergone rigorous administrative processes.
However, for cases that have been waiting for an interview for more than a year, there may be concerns about the authenticity of their documents. Some applicants may have submitted fake or unreliable documents during 2021, which led to doubts by the State Department. As a result, despite the long waiting time, some cases were denied, and the cases accompanied by doubts or fake documents will also be denied. However, the cases that have been waiting for an interview and flight to a third country for more than a year will be eligible for an interview and flight after the successful completion of the administrative process. If your case falls into this category, the State Department and the NVC will facilitate your relocation to the third country and interview once the administrative processes are completed, and your case is verified. At that point, CARE and possibly IOM will ask you to complete and submit the U.S. Tie and DS-5535 forms.
Does the U.S. Tie and going to a particular state of America have an impact on my case processing and CARE relocation?
Yes, the choice of tie and preference for resettlement in certain states, such as California or Virginia, can potentially affect both your case processing and CARE relocation timeline. Opting for resettlement in these states may lead to delays in your relocation process. This delay occurs because suitable housing that aligns with the US government and International Organization for Migration (IOM) policies may not be readily available or affordable in these areas. Additionally, some regions may have restrictions or limitations on refugee resettlement.
It's important to consider that CARE and other resettlement agencies work within the framework of available resources and policies established by the US government and international organizations. Therefore, choosing states where housing and refugee benefits are readily accessible and aligned with established policies can facilitate a smoother relocation process. IOM communicates to the National Visa Center (NVC) and CARE regarding the availability of housing and refugee benefits for specific applicants in certain states, enabling more efficient relocation arrangements.
By selecting states where housing and resources are readily available, and your U.S. ties are established, you can potentially expedite both your case processing and CARE relocation, ensuring a smoother transition to a third country.
I do not have a U.S. Tie, so how should I respond to the CARE or IOM email regarding the US Tie?
If you do not have a US Tie, it is still possible to respond to the CARE or IOM email regarding the USTIE form. In the email, guidance is provided for completing the form, even if you do not personally know someone in the United States. You can select the city and state where you would like to reside, and in the absence of specific connections, you can write "N/A" in other options and provide a brief statement expressing your preference for living in the mentioned state despite not knowing anyone there.
It's important to note that selecting certain states, such as California or Virginia, may have implications, and it is advised not to choose these states unless you have close family members residing there.
Please remember that in most cases, IOM itself decides to resettle you in a particular state considering different aspects, if you do not have USTIE. Also, if you don't have any connections in the US or if your connections are limited, you may be considered a Free Case. In such instances, resettlement agencies will determine your destination based on their capacity to support you.
Does the NVC share my more than 21 years old’s information with CARE for relocation?
If you have filled out Form DS-260, the NVC will share the list of your family members with the CARE team, regardless of their age. However, the age of your dependents is crucial for determining their eligibility for relocation to a third country such as Qatar or Albania. If you received the Eperol (Electronic Processing Electronic Reception and Adjudication Online) before July 20, 2022, the age calculation is based on Form DS-360, and dependents must have been under 21 at the time of filing to be eligible for relocation.
Alternatively, if you received the Eperol after July 20, 2022, Form DS-360 was eliminated, and age calculation is based on Form DS-157. Dependents must have been under 21 at the time of filing Form DS-157 to qualify for a visa. However, it's important to note that embassies implement the Child Status Protection Act (CSPA), which may impact eligibility criteria. Ultimately, the consular officer conducting the interview makes the final decision regarding the eligibility of dependents. It should be remembered that the CARE team calculates the age of the family members included in the case from the date of submission of the DS-260 form to be included in the evacuation flights.
If your dependents meet the eligibility criteria, they may be relocated by the CARE team to temporary accommodations in Qatar or hotels in Albania until their documents are processed and they can join you.
Why is CARE not relocating my child, who is over 21 years old, despite being included in my case?
The decision regarding the relocation of children over 21 years old is influenced by guidelines set forth by both CARE and the consular officer conducting the interview. While the NVC includes all family members, regardless of age, in the case information sent to CARE, there may be restrictions imposed by CARE based on directives from the State Department.
CARE may refrain from relocating children over 21 due to concerns about potential rejection by the consular officer during the interview process. Additionally, there may be financial implications for CARE if extra charges are incurred for relocating individuals over 21 years old. Families in such situations have the option to transfer their case to another embassy, such as the US Embassy in Pakistan, for further processing.
It should be remembered that the CARE team calculates the age of the family members included in the case from the date of submission of the DS-260 form to be included in the evacuation flights. Ultimately, CARE adheres to its own guidelines while NVC follows its own procedures. It's important for families to understand the factors influencing the relocation of individuals over 21 years old and explore alternative options for processing their case if necessary.
What are the restrictions regarding pregnancy and infant travel with IOM to the US?
The guidelines regarding pregnancy and infant travel with the International Organization for Migration (IOM) to the United States are clear. Pregnant individuals should ideally travel before reaching week 35 of their first pregnancy or week 33 for subsequent pregnancies, as per IOM policy. However, it's important to note that each airline may have its own specific guidelines, and if the airline's requirements differ from IOM's, the airline's rules will take precedence.
Infants are typically medically cleared to travel two weeks after birth. However, the process of adding an infant to an immigrant visa (IV), Special Immigrant Visa (SIV), or refugee case can take approximately two weeks. It involves obtaining boarding documents, immigration documents, and other necessary paperwork. Therefore, it's advisable to contact the National Visa Center (NVC) and CARE immediately upon the birth of a child to initiate the process of adding the infant to the case.
It's essential for individuals who are pregnant or have recently given birth to communicate promptly with relevant authorities and follow their guidance to ensure a smooth travel experience for both themselves and their infants.
What is the maximum term for pregnancy on CARE or IOM relocation flights from Kabul to the third country?
For the safety and well-being of pregnant individuals, the maximum term for pregnancy on CARE or IOM relocation flights from Kabul third country is generally limited to before 30 weeks of pregnancy. However, in some cases, this timeframe may be further restricted to before 28 or 29 weeks. This precautionary measure is implemented because the conditions during the flight, including changes in air pressure, can potentially pose risks to pregnant passengers.
It's crucial for pregnant individuals to be honest about their pregnancy status during the relocation process, as their health and safety are of paramount importance. Additionally, medical examinations conducted as part of the relocation process will accurately determine the stage of pregnancy, ensuring appropriate precautions and accommodation are made.
To ensure a smooth and safe relocation experience, pregnant individuals should adhere to the guidelines provided by CARE or IOM and promptly communicate any concerns or medical conditions to the relevant caseworker.
Where is my medical test result, which is coordinated by CARE in Kabul, sent?
The medical test conducted in Kabul is sent to the embassies where the applicant will have their interview. In Kabul, the medical examination includes x-rays, blood tests, and urine tests, eliminating the need for further medical examinations in a third country. This helps in expediting the relocation process and avoids unnecessary delays in a third country.
Following the interview, cases processed in countries like Germany, Qatar, and Albania progress swiftly, with most applicants receiving their visas within three weeks. The administrative processes handled by NVC beforehand contribute to this efficient timeline.
Can individuals access their medical records from pre-travel medical screening in Kabul?
Yes, individuals have the right to access their medical records from pre-travel medical screening in Kabul upon request. Travelers should request their medical records directly from the relevant medical clinic where the screening was conducted. The clinic has been instructed by CARE to provide the results of the medical tests to applicants upon request. However, it's important to note that the clinic may not automatically provide the records without a specific request from the individual.
If a traveler requests their medical records and does not receive them from the clinic despite their request, they should report this issue to the relevant CARE caseworker. When reporting, it's essential to include details such as the traveler's name, date of birth, time of screening, and a brief summary of the problem encountered.
By ensuring access to their medical records, individuals can review important health information, address any concerns, and have documentation of their medical history for future reference or medical care in their resettlement destination.
If CARE referred me for a medical test and I was diagnosed with tuberculosis (TB), but I have since recovered, do I need to undergo another medical test?
No, it is unnecessary for you to undergo another medical test after being treated for tuberculosis (TB) if the results of your TB test have returned negative. Typically, individuals diagnosed with TB undergo a three-month treatment regimen to restore their health. Once the TB test results indicate a negative status, further medical treatment is not required.
After completing the TB treatment and receiving a negative result, individuals should wait to be included in CARE's relocation plan. However, if six months pass without relocation, a follow-up medical test may be necessary to assess eligibility for relocation.
It's important to note that while TB treatment may be sufficient for inclusion in CARE's relocation plan, other medical conditions or factors may also be considered. Continued communication with CARE regarding your health status and any updates on relocation plans is advisable.
I completed my medical test five months ago, but I haven't been relocated yet. How long is my medical test valid?
Your medical test remains valid for up to six months after completion. Once introduced to the CARE team for a health assessment, the test's validity extends for this duration. During this period, CARE typically arranges relocation to a third country. However, if six months pass without relocation, you'll need to undergo another medical test to remain eligible for inclusion in a CARE flight.
Ensuring the validity of your medical test is crucial for the relocation process. If the test expires before relocation occurs, you risk being excluded from CARE's relocation efforts until you undergo a new examination. Therefore, staying informed about the expiration date of your medical test and coordinating with CARE regarding any necessary updates or retesting is essential.
While awaiting relocation, maintaining communication with CARE and promptly addressing any medical test-related requirements can help streamline the process.
What should I do if my case is documentarily completed with NVC around 6 months ago, but CARE has not contacted me to request my documents?
If your case has been documentarily completed with the National Visa Center (NVC) for approximately six months and you haven't received a call from CARE, there are a few things to consider. Typically, CARE reaches out to gather your information and documents shortly after NVC completion, typically within the first month. However, if you've already sent your passport and other necessary documents directly to CARE, they might proceed without the initial call.
It's crucial to ensure that your documents are indeed with CARE and then exercise patience. CARE will contact you for a second time when your turn comes for relocation to a third country. This call is significant as it will guide you on the process for further relocation steps. While the initial and second calls are important for communication, when CARE decides to relocate you, they will find a way to reach you.
To alleviate any concerns, you can proactively reach out to CARE using their hotline number or WhatsApp to verify the status of your documents. Keeping lines of communication open can provide reassurance and clarity regarding your case's progress.
I've been waiting in line for an interview with CARE for over a year after my case was documentarily completed with NVC. When can I expect to be relocated?
The timeline for relocation by CARE varies significantly and can be challenging to predict. Despite being in line for an interview for more than a year after NVC completion, there are several factors contributing to the delay. The high workload at both NVC and CARE has resulted in numerous applicants experiencing prolonged wait times, often with sporadic updates provided every two months.
Relocation decisions are based on prioritization and various undisclosed factors known only to NVC and State Department. While it's understandably frustrating to await relocation, patience is paramount. Monitoring your phone and email for updates from NVC or CARE is advisable, as they will inform you when you're slated for potential relocation to a third country.
Unfortunately, due to the complexity of the relocation process and the volume of cases, precise timelines are elusive. Your best course of action is to remain patient and vigilant, awaiting communication from NVC or CARE regarding their plans to include you in a potential relocation flight.
Why am I waiting for about 24 months for CARE relocation, but my flight has not been scheduled yet?
The delay in arranging flights for applicants who have been waiting for approximately 24 months or longer can be attributed to various factors. Here are some possible reasons:
- Relocation decisions are based on prioritization and various undisclosed factors known only to NVC and the State Department.
- CARE relocates applicants to third countries based on the priority set by the US National Visa Center and State Department. Applicants may need to wait until they are called by CARE based on the prioritization process.
- Some applicants may still be in the process of completing administrative requirements within the CARE team, leading to delays in relocation despite the extended waiting period.
- A crucial security background check conducted by various United States government agencies, including the CIA, FBI, Department of Homeland Security, Department of Defense (DOD), and others, each has its own system and procedures.
- It is likely that NVC is re-checking the cases of a large number of applicants who are in the interview stage, especially those who received COM Approval in 2022, and this has an impact on the relocation of CARE.
- You may be preparing for an interview, but the Department of State is currently assessing the validity of your case and the authenticity of your submitted documents. The NVC is diligently scrutinizing cases to identify any instances where individuals may have misrepresented their association with the American mission in Afghanistan or submitted fraudulent documents.
- If an applicant ignores relocation proposals from CARE, has family members without passports, has family members over 21 years old, or fails to meet other eligibility criteria, their relocation may be delayed or deemed ineligible.
- Applicants with security concerns or termination issues may face delays or ineligibility for relocation.
- CARE may impose restrictions on certain destination choices due to various reasons, affecting the relocation process for some applicants.
- Holders of certain types of American visas may encounter obstacles or delays in the relocation process.
For applicants who have been waiting for around 24 months, it is crucial to verify their eligibility status within the CARE through its hotline and WhatsApp numbers. If you are not eligible, then explore alternative options for relocation, such as transferring your case to another country. Seeking guidance from organizations like "No One Left Behind" and Afghan Evac can provide assistance and support in navigating the relocation and visa process effectively.
It has been six months or more since I received confirmation of my civil documents, but there has been no contact from CARE to relocate me to a third country. Why?
Upon receiving confirmation of your civil documents from the National Visa Center (NVC), they are forwarded to the CARE team. Upon receipt, CARE typically contacts individuals to request additional documents such as passports and marriage certificates. If you sent your documents to CARE before receiving confirmation from NVC, you should have received acknowledgment of receipt.
If several months pass after receiving confirmation of your civil documents without any contact from CARE, there are a few scenarios to consider. Firstly, if your documents were complete before they reached CARE, they may not find it necessary to initiate contact immediately. Some individuals have reported receiving confirmation that CARE will contact them within three months, reassuring them that their case is complete and awaiting processing.
However, if you haven't received any contact from CARE after three months of your civil documents being approved, it's advisable to reach out to CARE directly. This ensures that your documents have been received and that your case is in progress. If CARE hasn't received your documents, you should contact NVC to confirm and resend them promptly.
It's recommended for individuals who have sent their documents and received confirmation to proactively contact CARE to verify the status of their case and ensure that all necessary documents are in order.
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